Refund policy

At Port Fairy Spa Boutique we are dedicated to offering a positive shopping experience for all. Therefore, whether your purchases are made online or instore we endeavour to make REFUNDS & EXCHANGES simple & easy.

ONLINE RETURNS POLICY

Change of mind or not happy with item - can be returned for an exchange or refund within 14 days of purchase date. 
Refunds and exchanges will only be accepted where the product is returned in its original condition, unworn, unwashed and tags attached. 
Due to OH&S there are no returns or exchanges on jewellery, swimwear, perfumes or drink bottles or skin care. 
Your original receipt must also be sent with the returned product.
Items marked under clearance are final sale and cannot be returned, exchanged or refunded.

RETURNS PROCESS

Before returning any item please email portfairyspaboutique@gmail.com to let us know of the issue/change of mind. Once confirmation has been made all returns should be sent back to us via post to:

Port Fairy Spa Boutique, 56 Bank Street, Port Fairy Vic 3284

Please note for security and peace of mind we strongly recommend insured registered post as we are not liable for lost return parcels.
If you request a refund - the purchase price excluding the postage cost will be refunded to you, using the original payment method. This will be processed as soon as we receive your retuned items and you meet our stated conditions above.
RECEIVED RETURNS

Once we receive your return, it will be inspected and in most cases be processed within 48 hours. This may be by way of an exchange or refund.
Please note: in some cases the garment may need further inspection by the manufacturer before an exchange or refund may be given. You will be contacted if this is the case.
All purchases sent back to us by post will be at your cost. If the item happens to be faulty or we have incorrectly sent you the wrong item(s) then we will cover the cost of posting the item back.