SHIPPING & RETURNS
ONLINE RETURNS POLICY
- If you are unhappy with any of your products received, we will happily provide you with an exchange or refund within 14 days of your purchase.
- Returns and exchanges for online orders will only be accepted where the product is returned in its original condition, this includes that the item has not be worn, altered, used or washed. All returned products MUST have the original packaging and original tags still attached.
- Due to OH&S we do not offer change of mind refunds or exchange on jewellery and swimwear.
- No returns on Sale items.
- Your original receipt must also be sent with the returned product.
- Items marked under clearance are final sale and cannot be returned, exchanged or refunded.
Before returning any item please email firstname.lastname@example.org to let us know of the issue/change of mind. Once confirmation has been made all returns should be sent back to us via post to:
Port Fairy Spa Boutique, 56 Bank Street, Port Fairy Vic 3284
- Please note for security and peace of mind we strongly recommend insured registered post as we are not liable for lost return parcels.
- If you request a refund - the purchase price excluding the postage cost will be refunded to you, using the original payment method. This will be processed as soon as we receive your retuned items and you meet our stated conditions above.
- Once we receive your return, it will be inspected and in most cases be processed within 48 hours. This may be by way of an exchange or refund.
- Please note: in some cases the garment may need further inspection by the manufacturer before an exchange or refund may be given. You will be contacted if this is the case.
- All purchases sent back to us by post will be at your cost. If the item happens to be faulty or we have incorrectly sent you the wrong item(s) then we will cover the cost of posting the item back.
LOCAL PICK UP
- For local pickup or free delivery to the Koroit or Warrnambool area, please click on Local Pick up at checkout.
- If you were wanting us to deliver your order, in the comments section please leave your best contact details and your preferred delivery address so we can make contact with you and arrange a suitable delivery time.
- Free local delivery can take up to 48 hours depending on our working schedule. We do plan to have it to you asap and will contact you with ETA.